Technology plays a big role in the evolution of the Travel Industry. Now, the way travelers plan, purchase and travel is a challenge for travel companies.
There are many aspects you need to consider to get ahead of the game. Paying attention to your customer, their needs and motivations is a starting point.
As companies grow it is very important to design processes that allows you to keep a user-centered approach when developing solutions.
In this episode of the People & Business podcast we had the opportunity to talk to Bruce Nealson, VP of Design at Sabre. He shared his thoughts on the main user experience challenges companies in the travel industry face. From how to build customer-centered solutions to the technologies that will change the way we travel in the future.