Blog Posts by Luis Ortiz
2 posts since September 2015.
Leveraging Customer Service for sales: The MercadoLibre + Freshdesk use case.
Jan 31, 2019, by Luis Ortiz.
Global e-commerce sales exceeded $2 trillion in 2017, and are on pace to more than double by 2021. Yet average online conversion rates have remained doggedly low. Fewer than 4% of consumers arriving from desktop browsers actually buy products.
Nothing deters potential customers from completing their purchase more than bad customer service.
The Third Industrial Revolution or Why Nearsoft Is Nearsoft
Sep 14, 2015, by Luis Ortiz.
According to Jeremy Rifkin we are on the on the verge of a Third Industrial Revolution. At Nearsoft we are at the leading edge of this movement and to me it is part of my day-to-day life. But if you haven’t experienced life in such an organization, this may come as a shock for you. […]
