Luis Ortiz Award-winning zombie advocate. Devoted thinker. Proud music practitioner. Certified travel scholar. Also, haven't filled out my bio. 2 posts since September 2015. Posts written by Luis: Leveraging Customer Service for sales: The MercadoLibre + Freshdesk use case. Jan 31, 2019, on Management, Miscellaneous The Third Industrial Revolution or Why Nearsoft Is Nearsoft Sep 14, 2015, on Culture, Workplace Democracy