Agility

The client had considered offshoring but found that it didn’t allow for the agility they were used to. Nearsoft’s proximity allow the client to continue to enjoy agile development while building a sophisticated telephony platform for their call centers with a killer UI.

Call center supervisors can create groups and dynamically assign operators to new campaigns. They can then monitor the calls in real-time and, if need be, they can “whisper” advice to the operator without interrupting the conversation.

Technologies

User Interface

  • PrototypeJS
  • AJAXPro (AJAX toolkit)
  • Javascript
  • XHTML
  • CSS

Back-end

  • Asterisk 1.2/1.4
  • Asterisk.NET
  • ASP.Net 2.0
  • C# 2.0
  • MySQL 5.0
  • MS Enterprise Library

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